Building and deploying a CRM solution like Dynamics 365 is only the beginning, however that’s where most developers lose interest in a project. It’s the people using the system that will guarantee its success or failure once you go live, not how well the developers think they did. We realise this as we have experienced it ourselves first hand. We’ve built our entire business around being everything typical developers are not; focused on the people who actually use the solution.
Let’s talk about
the elephant in the room
for Dynamics 365
Add-Ons to excite & amaze
Making life easier for your team does not always have to be complicated by ‘scoping’ and ‘projects’. We’ve created beautiful add-ons available on Microsoft’s AppSource (it’s a global app store for all things Microsoft!) guaranteed to put the WOW back into your Dynamics.
TRAINING & ADOPTION
Create a culture of empowerment with Dynamics 365 Success
One of the most common business issues we find, regardless of the system, is that once the solution is ‘finished’ the people expected to drive it daily are given very little guidance on how to actually use it.
We offer bespoke training programmes to help everyone in your business – from receptionists to CEOs – understand how to use Dynamics 365 to make their own jobs easier and save hours each week.
EMPOWER users with
knowledge and purpose
Ensure everyone in your team not only knows how to do their job, but knows how to do it in the most efficient way.
Having a defined training solution for your most important business tool creates consistency and certainty in managing performance
Often the responsibility of training falls to business management or peers, which is not ideal in terms of time or cost to the business.
Take us on your road trip with Dynamics 365 Assist
The journey up to your ‘Go-Live’ with Dynamics 365 is only the beginning. Sticking with you long term for support and to help evolve the system along with your business is what we prefer to do. Focus on what’s important, and let us do the rest.
WHY CHOOSE US?
People choose to work with us because we’re not like most software developers
There are many factors that contribute to brilliant software solutions, but what sets us apart is that we always begin and end with the user in mind.
What our customers
have to say
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We’re all ears!
Please get in touch to chat about what you’ve got planned.
(recruiters need not apply!!)
+61 403 315 025 Enquiries
+61 447 822 467 Support
17/31 Queen St, Melbourne VIC 3000 Australia
Drop us a message
Frequently asked questions
Some common questions we get asked…
“Isn’t there one application that can do everything we need?”
If one app claims to fix all your problems then it’s lying. Unfortunately there is no such thing. We all have to use multiple bits of kit to cover all bases. Luckily these days, with API’s and integration in general, things are looking better than they’ve ever been in terms of breaking down silos and collaboration between software. As business owners ourselves, we are constantly finding new applications to allow us to grow and achieve more. Passing on that knowledge is what we offer.
“There’s so much software out there, how can
I make sure we choose the right one?”
Considering the outcome you’d like to achieve, or the problem you need to over-come, there is potentially more than one direction you can take with software. That’s often the problem. Taking into account business culture, leadership and accountability structure we can help you find the right solution. You may even have the capability in existing tools, but perhaps you aren’t taking advantage of it.
“I have an internal team of developers that administers our CRM, but I’m not sure we’re getting the most value out of the arrangement. What do you suggest?”
Bums on seats is a good thing, if you feel you’re getting fast customizations or problem resolution, and they’re keeping up with the fast pace of technology change. We’ve had success in training internal developers to get more out of your investment, taking highlights from our history of developing ‘products’ built on Dynamics 365 delivered to multi-sites and product life-cycle management. Alternatively for those that need some more agile muscle, we can be of service if you need a team of specialist developers on hand to drive continuous improvement.
“So, we have this CRM that was built. But we don’t know how to use it. Can you assist?”
The most commonly overlooked, and under-rated way to ensure your business receives a healthy return on investment, and can grow with your CRM is to have a training and support system in place. The thing we love doing the most is handing over a new system to eager (and some not so eager!) users. Whether it’s in-person or remote training, you need to help staff understand why this new journey is being undertaken, highlighting the benefits to them and allow them to get the most out of it on day one. Following this it’s important to invest in good documentation/videos (like an online help center) as it will pay off in spades, as most staff will happily learn at their own pace into the future.