Building and deploying a CRM solution like Dynamics 365 is only the beginning, however that’s where most developers lose interest in a project. It’s the people using the system that will guarantee its success or failure once you go live, not how well the developers think they did. We realise this as we have experienced it ourselves first hand. We’ve built our entire business around being everything typical developers are not; focused on the people who actually use the solution.
Dynamics 365
Add-ons
We create beautifully simple add-ons for Dynamics 365 (CRM) so you don’t have to…
Dynamics 365 SUCCESS
Training & Adoption
Get the most from your main business tool by ensuring your team actually know how to use it…
Dynamics 365 ASSIST
Support Services
We never ‘build & run’. Our focus is to help support you and continually tweak as you need to…
OUR PHILOSOPHY
Let’s talk about
the elephant in the room
Experienced and highly professional team
We may be Microsoft certified partners and ‘developers’ by definition, but you probably expected that. More importantly, we know business and technology and enjoy bringing the two together in a way that people understand.
One size doesn't fit all
Our relationship with every client is different; some need regular hands-on involvement, others prefer ad-hoc meetings where we talk through their business problems. We are committed to partnering with you for as much, or as little as you need.
Focused on User Experience
Whether it’s creating unique add-ons, bespoke training programmes, or simply answering questions people are often afraid to ask, the most important outcome for us is that your people embrace your solution and use it well.
MICROSOFT APPSOURCE
Magic dust
for Dynamics 365
Add-Ons to excite & amaze
Making life easier for your team does not always have to be complicated by ‘scoping’ and ‘projects’. We’ve created beautiful add-ons available on Microsoft’s AppSource (it’s a global app store for all things Microsoft!) guaranteed to put the WOW back into your Dynamics.
Dynamics 365
CHECKLISTS
Enhance simplicity and strengthen your business processes with multi-function checklists and to-do lists for Microsoft Dynamics 365…
Dynamics 365
TILES
Create infinitely more simple and tailored dashboards for individuals, teams or departments with Tiles for Microsoft Dynamics 365….
TRAINING & ADOPTION
Create a culture of empowerment with Dynamics 365 Success
One of the most common business issues we find, regardless of the system, is that once the solution is ‘finished’ the people expected to drive it daily are given very little guidance on how to actually use it.
We offer bespoke training programmes to help everyone in your business – from receptionists to CEOs – understand how to use Dynamics 365 to make their own jobs easier and save hours each week.
EMPOWER users with
knowledge and purpose
Ensure everyone in your team not only knows how to do their job, but knows how to do it in the most efficient way.
Create solid
business CONTINUITY
Having a defined training solution for your most important business tool creates consistency and certainty in managing performance
Be more
PRODUCTIVE
Often the responsibility of training falls to business management or peers, which is not ideal in terms of time or cost to the business.
ONGOING SUPPORT
Take us on your road trip with Dynamics 365 Assist
The journey up to your ‘Go-Live’ with Dynamics 365 is only the beginning. Sticking with you long term for support and to help evolve the system along with your business is what we prefer to do. Focus on what’s important, and let us do the rest.
WHY CHOOSE US?
People choose to work with us because we’re not like most software developers
There are many factors that contribute to brilliant software solutions, but what sets us apart is that we always begin and end with the user in mind.
FEEDBACK
What our customers
have to say
It’s been a pleasure working with the guys at MiiiA over a number of years now – they are always happy to help and go the extra mile to provide solutions to the most complex of problems we can throw at them.
Ian Hayes
Director - Milestone Financial Services
We love working with the team at MiiiA as they really understand what we, as a financial planning practice, need.
Peter Monahan
Operations Manager - EJM Financial Services
The one-on-one support we have received from the team from day one has made using the system a breeze. The needs of our business have always been made a priority, which has helped us gain efficiencies otherwise not achievable.
Krista Wood
Operations Manager - Graham Wealth
Dan and his team recently completed the upgrade of our CRM membership system to Dynamics 365. He quickly grasped our business structure and delivered the project on time and as promised. From project design and implementation through to staff training, I would not hesitate the team. Always professional with a genuine passion for what they do.
Ray Millar
IT Manager - Queensland Canegrowers Association
The one-on-one support we have received from the team from day one has made using the system a breeze. The needs of our business have always been made a priority, which has helped us gain efficiencies otherwise not achievable.
Kerryn Jones
Operations Manager - Lord Mayor's Charitable Foundation
Testimonial HEre
Giri
Head of Digital Transformation - Hendry Group
LET’S CONNECT
Any questions?
We’re all ears!
Please get in touch to chat about what you’ve got planned.
(recruiters need not apply!!)
+61 403 315 025 Enquiries
+61 447 822 467 Support
17/31 Queen St, Melbourne VIC 3000 Australia
Drop us a message
FAQ
Frequently asked questions
Some common questions we get asked…
“Isn’t there one application that can do everything we need?”
If one app claims to fix all your problems then it’s lying. Unfortunately there is no such thing. We all have to use multiple bits of kit to cover all bases. Luckily these days, with API’s and integration in general, things are looking better than they’ve ever been in terms of breaking down silos and collaboration between software. As business owners ourselves, we are constantly finding new applications to allow us to grow and achieve more. Passing on that knowledge is what we offer.
“There’s so much software out there, how can
I make sure we choose the right one?”
Considering the outcome you’d like to achieve, or the problem you need to over-come, there is potentially more than one direction you can take with software. That’s often the problem. Taking into account business culture, leadership and accountability structure we can help you find the right solution. You may even have the capability in existing tools, but perhaps you aren’t taking advantage of it.
“I have an internal team of developers that administers our CRM, but I’m not sure we’re getting the most value out of the arrangement. What do you suggest?”
Bums on seats is a good thing, if you feel you’re getting fast customizations or problem resolution, and they’re keeping up with the fast pace of technology change. We’ve had success in training internal developers to get more out of your investment, taking highlights from our history of developing ‘products’ built on Dynamics 365 delivered to multi-sites and product life-cycle management. Alternatively for those that need some more agile muscle, we can be of service if you need a team of specialist developers on hand to drive continuous improvement.
“So, we have this CRM that was built. But we don’t know how to use it. Can you assist?”
The most commonly overlooked, and under-rated way to ensure your business receives a healthy return on investment, and can grow with your CRM is to have a training and support system in place. The thing we love doing the most is handing over a new system to eager (and some not so eager!) users. Whether it’s in-person or remote training, you need to help staff understand why this new journey is being undertaken, highlighting the benefits to them and allow them to get the most out of it on day one. Following this it’s important to invest in good documentation/videos (like an online help center) as it will pay off in spades, as most staff will happily learn at their own pace into the future.
© 2019 MiiiA Pty Ltd (ABN 87 119 486 118)
17/31 Queen St, Melbourne VIC 3000 Australia
+61 403 315 025 Enquiries
+61 447 822 467 Support